They keep insisting their return policy doesn’t cover cartridges. I checked their website just now and found a reference to it – which I swear wasn’t up when I placed my order.

I know you weren’t paid to write the review. But I have a feeling they treat reviewers better than us “regular” folk.

I really don’t want you or anyone thinking I’m lying here just for the heck of it! – will email you now.

That said, if you were mistreated, I’d still like to follow up with them, so if you email me your last name and order number, I can check it out. I’ve had nothing but success with them, and you’re the first complaint I’ve heard about.
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Their website does make them seem legit in comparison to many others, which is what prompted me to try them out. Here’s my story broken down:

1. The Sensation kit I ordered arrived without the 5 pack of cartridges as advertised. It was clearly a starter pack that someone had returned. I contacted customer service and after being made out to be a thief and a liar, they eventually made good and sent me the 5 pack.

2. I ordered 6×5 packs of medium strength cartridges (@$40 each, what a rip…). To my dismay, when the package arrived I noticed they’d sent highs instead of mediums.

3. I ultimately decided I was not happy with the e-cigs or the snappy customer service and requested to start the return process (they claim to have a 30 day no-questions-asked return policy). Well, I had to ask 5 times over 6 days just to get the RMA # due to their reluctance to actually honor the return policy. They then told me that I was unable to return the cartridges even though they had sent the wrong ones. I told them the boxes were still sealed, they didn’t care. Now I’m out $120. Awesome!

Do yourself a favor and steer clear of these scumbags. Their e-cigs are garbage anyway. I’m not advocating any brand in particular as an alternative – just research the various e-cigarette forums and you’ll find plenty of good alternatives for 20% of the price.